When Texting, you are receiving error message "Carrier Violation"

EPASS Support

10-Oct-2023

When Texting in EPASS, you are receiving error message "Carrier Violation" and messages are not being received.

This is due to Anti-Spam legislation measures being taken by US and Canadian cell phone providers.

Tips to avoid having messages blocked:

• URL shortening: Do not send links that have been shortened using shared public URL shorteners
• If possible, when sending URLs/links in your messages, use domains that you control.
• Don’t use emojis, or unnecessary special characters/capitalization, and watch your grammar and spelling.  Typically, these messages are structured in a way to attempt to evade detection of unwanted messaging, and your messages will be filtered.
• Do not send content that is illegal in your sending area, or is forbidden by carriers.