EPASS cannot send emails when "Try the new Outlook" option is enabled

EPASS Support

20-Dec-2023

Problem: EPASS cannot send emails when "Try the new Outlook" option is enabled

Solution:

1.In the Windows search box search for Default Apps and hit enter.

2.In the Default apps window under Email select Outlook – do NOT choose Outlook (new).

3. Scroll down and click on Choose default apps by protocol.

4. Scroll down and select MAILTO and select Outlook –  do NOT choose Outlook (new).

5.Return to EPASS and trying sending the email again.