EPASS Pay Error: Transaction declined because duplicate

EPASS Support

09-Sep-2024

When attempting to run a payment in EPASS Pay, the following error appears:

EPASS Payment Processing
Transaction request was declined.
Response Code: 1023
Description: Transaction declined because duplicate
[OK]

This message appears if you attempt to run more than one transacations for the same amount on the same card in the same day and is a security feature to prevent fraud and accidental double-charges.

To work around this, you can do one of the following:

1. Use a different card
2. Run the transaction for a different amount (ie, 1 cent less)
3. Wait until tomorrow
4. Contact EPASS Support to discuss having the limitation removed