Click To Pay is unable to pull invoice data

EPASS Support

24-Jul-2025

CLICK TO PAY CANNOT PULL INVOICE

Issue: When visiting the CTP link directly, or when visiting the CTP landing page and submitting the invoice number and customer last name, you get an error instead of seeing the invoice.
 

Error
The operation cannot be completed at the moment. Please try again later.

[OK]

Solution: The cause for this issue is due to the payment type for CTP being set to Obsolete. This is likely the result of incorrect setup, user-error or an accdential enabling of the option. It can be easily be fixed by updating the payment type again in EPASS directly to turn off the Obsolete setting to resolve.