EPASS PAY - PAYMENT FAILURE (RESPONSE CODE 10)

EPASS Support

03-Sep-2025

EPASS PAY - PAYMENT FAILURE (RESPONSE CODE 10)

Issue: A credit card payment fails to authorize due to response code 10.  This code refers to an issue with validation for the invoice in EPASS and typically it will be related to something in the data of the invoice.



Solution: Check for missing data in the invoice detail lines or if any of the data contains unusual or special characters that may not be supported by EPASS.



For example, you see a model is missing the description in the invoice detail but the model record itself has the description.  You will need to delete the model and re-add it back into the invoice to fix the description issue.  Once that is done you will be able to take a payment on the invoice with EPASS Pay.